Privacy Policy
Last Updated: November 12, 2025
Introduction
At OpenSpaces, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account
- Make a purchase
- Subscribe to our newsletter
- Contact our support team
- Participate in surveys or promotions
This information may include your name, email address, billing address, payment information, and other details necessary to provide our services.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Device identifiers
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer support
- Sending administrative information and updates
- Personalizing your experience
- Improving our products and services
- Conducting analytics and research
- Detecting and preventing fraud
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our business (payment processors, hosting providers, analytics services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze traffic, and deliver targeted advertising. You have full control over these cookies through our cookie consent manager.
Types of Cookies We Use
Necessary Cookies (Always Active)
These cookies are essential for the website to function properly. They enable core functionality such as shopping cart, checkout, and user authentication. These cookies do not require consent under GDPR as they are strictly necessary.
Statistics Cookies (Optional)
With your consent, we use analytics cookies to understand how visitors interact with our website. These help us improve our site and user experience:
- Google Analytics: Tracks page views, user behavior, and site performance
- Hotjar: Provides heatmaps and session recordings to improve UX
Marketing Cookies (Optional)
With your consent, we use marketing cookies to deliver personalized advertising and measure campaign effectiveness:
- Meta Pixel (Facebook): Tracks conversions and enables retargeting on Facebook and Instagram
- Klaviyo: Email marketing platform that tracks engagement and personalizes content
- TikTok Pixel: Tracks conversions and enables advertising on TikTok
- Pinterest Tag: Tracks conversions and enables advertising on Pinterest
- Twitter Pixel: Tracks conversions and enables advertising on Twitter/X
- Triple Whale: E-commerce analytics and attribution tracking
Email Data Sharing
Important: When you submit your email through our newsletter signup forms (powered by Klaviyo), and you have consented to marketing cookies, your email address may be shared with our advertising partners (such as Meta/Facebook) to:
- Improve ad targeting and relevance
- Measure conversion effectiveness
- Create custom audiences for retargeting
- Prevent duplicate ad spend
If you decline marketing cookies, your email will NOT be shared with advertising platforms, even if you sign up for our newsletter.
Managing Your Cookie Preferences
You can manage your cookie preferences at any time by:
- Clicking the cookie icon in the bottom corner of any page
- Adjusting your browser settings to refuse cookies
- Opting out of third-party advertising cookies through industry opt-out programs
Please note that declining cookies may impact your user experience and limit certain features of our website. However, you can still browse and make purchases without accepting marketing cookies.
GDPR & CCPA Compliance
We comply with the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). If you're located in the EU or California, you have additional rights regarding your personal data, including the right to:
- Know what personal data we collect and how it's used
- Access and download your personal data
- Request deletion of your personal data
- Opt-out of the sale of personal data (we do not sell data)
- Withdraw consent for marketing cookies at any time
Data Retention
Cookie consent preferences are stored for 12 months. After this period, you will be asked to provide consent again. Tracking data is retained according to each service provider's data retention policy (typically 14-26 months for analytics, 90 days for advertising).
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us at support@openspaces.design.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@openspaces.design
Website: https://openspaces.design